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Shopify Return & Refund Policy Generator

Fair, clear return & refund policy: window, refunds, shipping, exclusions. Build trust, cut tickets.

Generate a Shopify Return & Refund Policy that customers actually trust. Covers your return window, refund method (original payment or store credit), who pays return shipping, restocking fees, non-returnable items, the return process, exchanges, and damaged or incorrect items. Free to copy and paste in 60 seconds.

Store information
Return window
Refunds
Return shipping
Exchanges & damaged items
Non-returnable items
Live preview · updates as you type

Return & Refund Policy

Our store · July 18, 2026

1. Overview

This Return & Refund Policy describes how Our store ("we", "us", "our") handles returns, exchanges, and refunds for orders placed through [store URL]. By placing an order, you agree to the terms below.

All amounts are in USD unless otherwise stated. This policy was last updated on July 18, 2026.

2. Return Eligibility

You have 30 days from the delivery date to request a return.

To be eligible, items must be unused, in the same condition that you received them, and in their original packaging with all tags and accessories included.

Proof of purchase (order number or receipt) is required for all returns.

3. Non-Returnable Items

Certain items cannot be returned or refunded, including:

  • Items marked as final sale or clearance
  • Custom-made, personalized, or made-to-order items
  • Health and personal-care items, intimate apparel, and other hygiene-sensitive products once opened
  • Gift cards

4. How to Start a Return

To start a return, email us at [contact email] with your order number and the item(s) you wish to return. We will review your request and, if approved, send you instructions on where and how to send your package.

Please do not send items back before your return has been approved. Returns sent without prior approval may not be processed.

5. Return Shipping

Customers are responsible for return shipping costs unless the return is due to our error (you received an incorrect or defective item). Original shipping charges are non-refundable.

We recommend using a trackable shipping service. We cannot guarantee that we will receive your returned item, and we are not responsible for items lost in return transit.

6. Refunds

Once we receive and inspect your return, we will notify you of the approval or rejection of your refund. Approved refunds are issued to your original payment method.

If approved, your refund will be processed within 5-10 business days. Depending on your bank or card issuer, it may take additional time for the funds to appear.

7. Exchanges

If you would like to exchange an item for a different size, color, or product, email us at [contact email]. The fastest way to ensure you get what you want is to return the item you have and place a new order once your return is approved.

8. Damaged or Incorrect Items

Please inspect your order upon delivery. If your item is defective, damaged, or you received the wrong product, contact us at [contact email] within 7 days of delivery with your order number and photos. We will make it right with a replacement or full refund at no cost to you, including return shipping.

9. Contact

Questions about returns or refunds? Email us at [contact email]. We typically reply within 1 business day.

Want PDF + multi-language + Shopify sync? Sign up for the Pro Policy Bundle ($19 one-time) or Pro Monthly ($9/mo). All upgrades unlock retroactively for policies you already generated.

Why a return & refund policy matters

A clear, fair return policy is one of the strongest trust signals on a Shopify store. Shoppers check it before buying, and a vague or missing policy is a top reason carts get abandoned. This generator covers your return window, refund method, who pays return shipping, non-returnable categories, the step-by-step return process, exchanges, and damaged or incorrect items.

Return policy generator and refund policy generator in one

Returns and refunds are two halves of the same policy, so this Shopify return policy generator writes both: the conditions and window for sending an item back, and how (and how fast) the refund is issued — to the original payment method or as store credit. Set your own rules, preview, and copy a paste-ready page in about a minute, free and with no signup.

How to add a return policy to your Shopify store

In your Shopify admin go to Online Store → Pages → Add page, paste the generated policy (use the editor's HTML mode), set the handle to /policies/refund-policy, save, and link it from your footer and checkout. Pair it with your shipping policy and terms & conditions for a complete store policy set.

Pro tip

Link your return policy from the product page and cart, not just the footer. A generous, easy-to-find return window often increases conversion more than it costs in returns.

Frequently asked questions

What is a good return window for a Shopify store?
30 days is the most common and customer-friendly standard; 14 days is the practical minimum and some stores offer 60–90. Whatever you choose, state it clearly along with the condition items must be returned in.
Do I have to offer refunds on my Shopify store?
Consumer-protection laws in many regions (EU, UK, parts of the US) require refunds for faulty or misdescribed goods regardless of your policy. Beyond that, your voluntary return terms are up to you — this generator lets you set the window, refund method, fees, and exclusions.
Who should pay for return shipping?
Either approach is valid: customer-paid return shipping protects your margins, while free returns increase conversion and trust. The generator supports both and can add a free-returns threshold (e.g. free over a certain order value).
Which items can I exclude from returns?
Commonly excluded: final-sale items, custom or made-to-order goods, perishables, hygiene/intimate products, digital downloads, and gift cards. Tick the exclusions that apply and they're written into the policy.