1. Overview

This Return & Refund Policy describes how Our store ("we", "us", "our") handles returns, exchanges, and refunds for orders placed through [store URL]. By placing an order, you agree to the terms below.

All amounts are in USD unless otherwise stated. This policy was last updated on June 3, 2026.

2. Return Eligibility

You have 30 days from the delivery date to request a return.

To be eligible, items must be unused, in the same condition that you received them, and in their original packaging with all tags and accessories included.

Proof of purchase (order number or receipt) is required for all returns.

3. Non-Returnable Items

Certain items cannot be returned or refunded, including:

• Items marked as final sale or clearance
• Custom-made, personalized, or made-to-order items
• Health and personal-care items, intimate apparel, and other hygiene-sensitive products once opened
• Gift cards

4. How to Start a Return

To start a return, email us at [contact email] with your order number and the item(s) you wish to return. We will review your request and, if approved, send you instructions on where and how to send your package.

Please do not send items back before your return has been approved. Returns sent without prior approval may not be processed.

5. Return Shipping

Customers are responsible for return shipping costs unless the return is due to our error (you received an incorrect or defective item). Original shipping charges are non-refundable.

We recommend using a trackable shipping service. We cannot guarantee that we will receive your returned item, and we are not responsible for items lost in return transit.

6. Refunds

Once we receive and inspect your return, we will notify you of the approval or rejection of your refund. Approved refunds are issued to your original payment method.

If approved, your refund will be processed within 5-10 business days. Depending on your bank or card issuer, it may take additional time for the funds to appear.

7. Exchanges

If you would like to exchange an item for a different size, color, or product, email us at [contact email]. The fastest way to ensure you get what you want is to return the item you have and place a new order once your return is approved.

8. Damaged or Incorrect Items

Please inspect your order upon delivery. If your item is defective, damaged, or you received the wrong product, contact us at [contact email] within 7 days of delivery with your order number and photos. We will make it right with a replacement or full refund at no cost to you, including return shipping.

9. Contact

Questions about returns or refunds? Email us at [contact email]. We typically reply within 1 business day.