Shopify Shipping Policy Template

Clear shipping policy: zones, rates, delivery times, returns. Boost conversion + reduce tickets.

Use this free Shopify shipping policy template to build trust at checkout. Covers shipping zones, rates, processing time, carrier options, international duties, and returns. Fewer support tickets, higher conversion.

Shipping Policy

Our store · July 18, 2026

1. Overview

This Shipping Policy describes how Our store ("we", "us", "our") processes and ships orders placed through [store URL]. By placing an order, you agree to the terms below.

All prices are in USD unless otherwise stated. This policy was last updated on July 18, 2026.

2. Order Processing Times

Orders are processed in 1-2 business days after they are placed.

Processing time excludes weekends and public holidays.

You will receive a confirmation email when your order is placed and another when it ships.

3. Shipping Rates and Delivery Estimates

Shipping rates and estimated delivery times depend on the destination zone. Rates are calculated at checkout and may vary based on weight, dimensions, and selected service level.

United States (Domestic) (United States, including Hawaii and Alaska) — Rate: $5.99 standard, free over $50 — Estimated delivery: 3-5 business days — Typically via USPS / UPS
Canada (Canada) — Rate: $14.99 — Estimated delivery: 5-10 business days — Typically via Canada Post / UPS
International (All other countries) — Rate: Calculated at checkout — Estimated delivery: 7-21 business days — Typically via DHL / FedEx

4. Free Shipping

Orders over $50 qualify for free standard shipping for domestic orders only. The discount applies automatically at checkout.

Expedited shipping methods are not included in the free shipping offer.

5. Order Tracking

Once your order ships, you will receive a tracking number by email. Tracking updates may take up to 24 hours to appear after the package is collected by the carrier.

If you have not received tracking information within 5 business days, please contact us at [contact email].

6. International Shipping

We ship to most countries. International delivery times vary by destination and customs processing; estimates above do not include customs delays.

International customers are responsible for any customs duties, taxes, or import fees levied by the destination country. These charges are not included in the shipping price displayed at checkout and are payable upon delivery.

7. Shipping Address Notes

Please ensure your shipping address is complete and accurate at checkout. We are not responsible for orders shipped to addresses provided incorrectly.

P.O. Box addresses are accepted (delivery via USPS).
APO / FPO addresses are not currently supported.

8. Lost or Damaged Packages

If your package is lost or arrives damaged, contact us at [contact email] within 14 days of the expected delivery date. We work with customers and the carrier to find a fair resolution case by case (replacement, refund, or claim assistance).

9. Returns

For information about returns and refunds, please see our Return Policy on the Site.

10. Contact

Questions about shipping? Email us at [contact email]. We typically reply within 1 business day.

Why shipping policy matters

Shopify checkout drop-off frequently happens because customers can't find clear shipping cost or delivery time information before paying. A clear shipping policy reduces support tickets, increases trust, and lifts conversion. This generator covers processing times, zone-by-zone rates, tracking, international duties, lost-package policy, and address restrictions (P.O. Box, APO/FPO).

A free Shopify shipping policy generator

This free shipping policy generator turns your zones, rates, and processing times into a clean, paste-ready page — no signup, copy in about a minute. It works as a fill-in shipping policy template that adapts to whatever you sell and wherever you ship.

How to add a shipping policy to your Shopify store

In your Shopify admin go to Online Store → Pages → Add page, paste the generated text (switch the editor to HTML mode), set the handle to /policies/shipping-policy, save, and link it from your footer, cart, and product pages. Complete your policy set with a return & refund policy and terms & conditions.

Pro tip

Add a link to your shipping policy in your product page descriptions and in the cart drawer, not just in the footer. Customers want to see it before they hit checkout, not after.

Frequently asked questions

What should a Shopify shipping policy include?

Processing time, shipping zones and rates, estimated delivery times, carrier options, any free-shipping threshold, how tracking is shared, and how you handle international duties/taxes and lost packages. Clear answers to these reduce 'where is my order?' tickets.

How do I handle international shipping and customs duties?

State whether you ship internationally and who pays import duties and taxes — usually the customer pays them on delivery. The generator includes a clause for this so buyers aren't surprised at the border.

Where should I put the shipping policy on my store?

Add it as a page (e.g. /policies/shipping-policy), link it in your footer, and reference it on product and cart pages. Visible shipping terms before checkout measurably reduce cart abandonment.

Is it free to use?

Yes — fill the form and copy the policy for free, no signup. Pro adds PDF download, multi-language versions, and a Shopify export helper.